Job Description

Job Description

Company Description

At Kingz Kimonos, we have been setting the standard in Jiu-Jitsu gear since 2011. Based in San Diego, California, our mission is to create the finest quality gis and apparel that perfectly blend durability, functionality, and cutting-edge design. With over 30 years of combined experience as dedicated practitioners, we understand the needs of our customers, from competition stages to daily training. Every product undergoes rigorous testing by elite athletes to ensure unmatched performance. Kingz Kimonos is committed to delivering not just gear, but an unparalleled experience in style and quality.

Role Description

This is a full-time on-site role for a Customer Service Specialist/Retail Sales Associate. The individual in this role will be responsible for supporting the rollout and growth of our flagship store at Kingz HQ in San Diego, while also supporting online sales. Daily tasks include providing outstanding in-store and online customer support, maintaining a welcoming, organized retail environment and handling inquiries via email, phone and in person. The ideal candidate is passionate about customer service, detail-oriented, and excited to represent a leading brand in the Jiu-Jitsu community.

Retail Store hours: Mon-Fri 10am-6pm, Sat 10am-3pm

Schedule:

40 hr weeks, with open availability the following days:

Monday to Friday 9:45am-6:15pm

and Saturdays 9:45am-3:15pm

Hourly Wage: starting at $22 per hour

Benefits offered for this job:

• Vacation (1 week per year to start, then 2 weeks per year)
• Group Health Insurance
• Paid Holidays
• 401k with employer match
• Employee Discounts
• Be part of a growing business with a positive work environment
• Advancement opportunities

Sales Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• "Go the extra mile" to drive sales
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Cross-sell products
• Collaborate with co-workers to ensure customer needs are met
• Build productive and trusting relationships with customers

Customer Service Responsibilities

• Effectively manage large amounts of incoming calls
• Identify and assess customers' needs, in order to achieve satisfaction
• Handle complaints, provide appropriate solutions and alternatives in a timely manner, and follow-up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage with customers

Requirements

• Proven working experience as a sales associate and/or relevant customer support experience
• Basic understanding of sales principles and customer service practices
• Proficiency in English (proficiency in Portuguese is a plus but not required)
• Solid communication and interpersonal skills
• Familiarity with CRM systems and processes (e.g. Gorgias, Hubspot, Shopify)
• Customer orientated, and ability to adapt/respond to different types of personalities
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High School Diploma or Equivalent
• 36 months of Sales & Customer Service experience

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