Job Description
Job Description
Job Description
Description:
Normandy Farm is seeking a qualified individual who is interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations will be strongly considered.
We are hiring for a part-time Front Desk Agent/Bellman to work 2-4 days a week as needed. Must be available to work AM & PM Shifts (7:00am-3:30pm & 3:00pm- 11:30pm) to include weekends.
- Must be willing to undergo a pre-employment background and drug test.
- Must have a valid driver's license with a clean driving record.
Front Desk Agent Functions:
- Assist guests with front office related inquiries in an efficient, courteous, and professional manner.
- Register guests and comply with special requests whenever possible.
- Keeps the front desk organized and clean.
- Ensure the proper use of radio etiquette within the department.
- Ensure correct and accurate cash handling.
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
- Maintain and monitor ‘Lost and Found’ procedures and policies according to Hansen Hospitality standards.
- Accurately and efficiently input information into computer systems.
- Complete the checklists accurately which includes the summary arrival report, exceeded credit limit report, folio balance, etc.
- Utilizing downtime during slower periods of the shift by ensuring there are enough sundry items, copies of checklists, information, sheets, etc. at the front desk.
- Monitoring the lobby and making sure it is up to Hansen Hospitality standards.
- Fulfills guests’ requests (i.e. places, phone calls, holds letters or packages, etc.)
- Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and part-day rooms.
- Operates telephones; answers the telephone; transfers calls to proper extensions; take messages for staff.
- Attends and participates in all training sessions and team meetings.
- Develops and maintains positive working relationships with others while listening and responding in an appropriate manner.
- Follow instructions, adhere to all procedures, and company policies while maintaining a high standard of conduct.
- Notifies and reports any problems or concerns to management.
- Reports to Front Desk Manager
Bellman/Shuttle Driver
- Welcome all guests to the hotel as well as bid them farewell in a cheerful manner
- Escort guests to their accommodations
- Assist guests with luggage pick up and drop off
- Transports guests using the company shuttle passenger van
- Ensure all luggage is stored and labeled properly
- Has full knowledge of all aspects and accommodations offered on the property
- Cleans and maintains the main lobby, entrance space, and luggage trolleys
- Restocks and Maintains Business Center and Lobby Spa Water
- Set up Sunday Grab n’ Go Continental Breakfast
- Cleans and locks up according to prescribed procedures
- Attends and participates in all training sessions and team meetings
- Develops and maintains positive working relationships with others while listening and responding in an appropriate manner
- Follow instructions and adhere to all procedures and company policies while maintaining a high standard of conduct
- Notifies and reports any problems or concerns to management
- Reports to Front Desk Manager
Requirements:
- Must be at least 21 years of age
- High School Diploma or Equivalent
- Must be able to speak clear English (Fluency in a foreign language is a plus)
- Must have a valid driver’s license with a clean driving record
- Must be authorized to work in the United States
- Must have successful results from a pre-employment background and drug.
- Hotel Attendant experience at a full-service hotel preferred
- Previous Bellman experience is a plus
- Experience with cashiering is preferred.
- Possess a basic knowledge of excellent service standards as well as etiquette.
- Available to work weekends, evening shifts and major holidays (Easter, Mother’s Day, Thanksgiving, along with other special events from time to time)
- Mandatory compliance with all safety regulations, procedures, policies and rules
- Regular and predictable attendance.
- Always arrives punctually in full uniform with a neat & professional appearance
- Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.
- Able to lift to 25 pounds without assistance and in excess of 50 pounds with assistance
Job Tags
Holiday work, Part time, Shift work, Sunday, Afternoon shift, 2 days per week,