Performs routine clinical and administrative duties in support of assigned area or office. Responsibilities include rounding with patients to ensure excellent patient experience, reviewing and documenting social determinants, providing education/resources, follow-up on reported issues, performing basic diagnostic procedures and specimen collection including phlebotomy, splint application, and procedural tray/room set-up. Manages and facilitates all in-basket messages and patient phone calls. Reviews patient charts to ensure imaging availability and pertinent information for appointments. Assists with patient assessments and treatments under supervision, obtains and documents vital signs, history, medications, allergies, screenings, and other relevant information. Performs administrative duties such as scanning, reception, scheduling, data entry, and patient registration. Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting. Monitors and communicates changes in patient condition, documents care, provides discharge instructions, and follows up as needed. Activates My Chart accounts and ensures Telehealth connectivity. Requires critical thinking, effective communication, decisive judgment, and ability to work with minimal supervision in a stressful environment. No prior work experience required. Can be graduate of accredited EMT or MA program or have six months patient care experience. Physical requirements include bending, stooping, kneeling, lifting, pushing, pulling, reaching, sitting, standing, walking, and exposure to biohazards and communicable diseases. Shift primarily for office workers without shift differential. Employment subject to post offer, pre-placement assessment including drug testing.
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