OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women’s watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA’s reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches, the industry’s highest standard for precision and performance. OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.
The eBoutique Chat Operator will support both business and operational functions of the eCommerce department. This person will be a self-starter with strong intuition, organization and accountability. Supporting the US market, this person will be responsible for coordinating and assisting the teams in the eCommerce experience, including Customer Service and Fulfillment. Fast, concise and clear communication is key as is cross-functional relationships with global and local teams.
• Provide world class luxury customer service experience to all clients
• Main point of contact for customers- primarily responding to customer inquiries via online chat, email, and phone calls.
• Maintain accurate records of customer interactions and transactions. Identify and escalate complex issues to senior representatives or supervisors.
• Held accountable for major service performance indicators- including response time, sales per hour, resolution acceptance etc.
• Collecting and analyzing customer feedback
• Responsible for upgrading shipping for select clients
• Resolve all assigned customer issues
• Assist in customer clienteling
• Communicate cross functionally with other teams in company
•
Ad Hoc Reporting on key website metrics as it pertains to phone calls, reasons why called etc.
• Coordinating daily fulfillment with distribution center
• Ad hoc shipment of client gifts
• Administrative work as necessary
• Hybrid Schedule: Monday-Wednesday In-Office 1pm-9pm; Saturday + Sunday 9am-6pm Work From Home
Skills:
• Detailed Oriented and Organized
• Knowledge of luxury brands and items
• Entrepreneurial sense and able to keep up in fast paced environment
• Able to meet deadlines
• Excellent written and verbal communication
Requirements/Qualifications:
• BS/BA preferred, but not required
• Attention to detail and ability to do thorough QA in timely manner
• Understanding of E-commerce/digital space and a passion for online shopping and new technologies.
• Good communication skills, both written and oral.
• Proven multi-tasker that can manage several projects at once under tight deadlines and accommodate rapid changes.
• An entrepreneurial spirit with the operational skills to ensure self-directed projects and ideas are seen through to execution.
The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.
#SGUSC
...Role Summary The primary responsibility of the Order Fulfillment Lead is to safely facilitate the pre-finishing, assembly, and warehousing/delivery of product in an effort to provide Pella windows and doors to our customers in the most efficient manner possible with an...
...Job Description Job Description LA Voice Community Organizer Organization: LA Voice believes all people have power and a voice. Every day we amplify that power by uniting diverse faith voices and equipping grassroots leaders to organize for what their communities...
...support, including filing, scanning, and clerical tasks.+ Manage front desk operations and ensure a tidy and efficient workspace.+... ...- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions...
...Title: Graphic Design Intern Location: Nashville, Tennessee Work Schedule : On-Site Status: Part-Time Position - 28 hours per week (hours may vary) based on manager approval. Company Overview: The Clever Factory is a well-established producer...
...require the professional judgment of a pharmacist. An Operations Pharmacy Technician I can only perform some aspects of drug distribution... ...to determine medication, medication possession, and scheduling delivery, pick up, or shipment of medication.5. Accurately prepares...